The Chaos of Lost Support Calls
During unexpected fiber outages, support phone lines jam instantly. Frustrated subscribers vent on social media and demand service cancellations.
Automated Ticket Routing Architecture
Complaints logged via app or IVR generate geolocated trouble tickets pushed directly to on-duty field linemen, while the subscriber receives real-time progress updates.
SLA Tracking & Operational Oversight
fiberNox calculates Average Time to Resolution (MTTR) across technician zones, highlighting bottlenecks and maintaining carrier-grade support standards.
Frequently Asked Questions (FAQ)
How can you verify that a complaint was genuinely resolved?+
fiberNox dispatches an automated closure OTP to the subscriber's phone, requiring the lineman to input it before closing the ticket.